Shipping policy

Thank you for shopping with Willow Rue. Every order is carefully packed with love and attention to detail. Below you'll find everything you need to know about our shipping process.

Processing Times

In-Stock Items

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Pre-Order Items

Many Willow Rue pieces are available as pre-order to support slow fashion and minimise unnecessary waste.

The estimated production timeframe for pre-order items is 4–6 weeks from the date of purchase unless otherwise stated on the product page.

If your order contains both in-stock and pre-order items, your order may be shipped together once all items are ready. If you require in-stock items sooner, we recommend placing separate orders.

Please note that production and shipping timeframes are estimates and may occasionally vary.

Shipping Within Australia

We ship Australia-wide using trusted courier and postal services.

Estimated delivery times after dispatch:

  • Standard Shipping: 2–8 business days
  • Express Shipping: 1–4 business days

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear.

Delivery Delays

While we work hard to ensure timely delivery, occasional delays may occur due to:

  • Courier delays
  • Weather events
  • Peak shopping periods
  • Customs processing
  • Circumstances beyond our control

Willow Rue cannot guarantee delivery dates and is not responsible for shipping delays once your parcel has been handed to the carrier.

Incorrect Shipping Details

Please ensure your shipping information is correct before completing your purchase.

If an incorrect address is provided and your parcel is returned to us, additional shipping charges may apply before the parcel can be resent.

Willow Rue is not responsible for parcels delivered to an incorrect address provided by the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible at shopwillowrue@gmail.com

We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Willow Rue

📧 shopwillowrue@gmail.com

We aim to respond to all enquiries within 1–2 business days.